Wifi keeps dropping out in some of the rooms of my house. Reply. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Speak soon, Nat. Please let me know how you get on. . While connect to WiFi, Tap I’m ready. . Account - Cable. Download the Virgin Media Connect app to scan the area to discover what’s getting in the way of your WiFi and chat with an agent about any issues. Hi @Zahra_m27 . I am going to send you a private message. Speed QuickStart, set up and connections. You can now order an Intelligent WiFi Pod by calling 0800 064 3850. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. I know I have. Can someone assist me with getting a Wi-Fi pod please? Many thanks! As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. The signal is great at the front of the house but very poor at the rear. And the pods should be delivered within 72 hours. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. I have arranged for your 2nd pod to be delivered and you can track this online. Don't rent VM Pods at £8 per month they are shockingly restrictive and poor value. a month ago. Tap Start the scan. Wait 2 mintues for Scan. We're here to help. Wifi keeps dropping out in some of the rooms of my house. Is there a good reason - 5444366. • Wait 2 mintues for Scan. Up to 3 WiFi Pods if needed. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m readyYou can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. Reply. I have also been told to message via the live chat on the app but no one appears to be res. I am on volt package so as far I know I can have them with no extra cost. Check out the purple envelope in the top right hand corner for a private message from me. Can I. Tap Start the scan. WiFi pods are free, if deemed necessary for Volt and Gig1 customers. i don't have time to sit on a call to customer service for an hour. Manage Your Account. Tap Add a room, Tap the room you're in. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. On my android phone it just tells me it can't see the hu. Just - 5241257. Options. Subscribe to this message's RSS feed. However they can be chargeable depending what package you on. • View, manage and even order WiFi Pods*. The firm said that the pods and the Media Hub. Security matters. Networking and WiFiI upgraded to the Gig1 service and was told I could order up to 3 wifi pods. You have to call in to order them (cant do it online) - or wait here for a VM person to respond in a day or two and they will sort the first one for you If not… you will be charged £5/month. The mesh wifi pods now come with a speed guarantee . SpeedWait 2 mintues for Scan. Unfortunately, the message said that ordering could only be done by phone. If it is poor again after the rescan, it. Hm I did this through the app but was never walked through ordering the pods. Not sure if you have downloaded the 'Virgin Media Connect' app, which, once installed allows you to carry out a home wifi check - room by room (and you can add rooms). Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. . The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. Kind regards, Ilyas. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. If you are using a PC/Laptop then you can just click on the little at the top right-hand side of the page to access your inbox. Phone. The agent will ask you to upload screenshots of the scan results and then order the pod for you which should be delivered by yodel a few days later. SpeedWait 2 mintues for Scan. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. Scan complete, Tap continue. I am now on the phone and moving between departments and being on hold. Tried chat via connect app but says it's all busy and to try later. However, it’s worth pointing out that the. QuickStart, set up and connections. Networking and WiFi. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. Tap Start the scan. Here you’ll find all the help you need for Virgin Media related problems and issues. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. The Virgin Media Connect app is the control unit for your WiFi. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really need another but scanning again doesnt give me the ordering option like before, just tells me to call so i went on to chat and had the chat transferred to Whatsapp. Following that if you need additional pods you can order them by logging into /my-virgin-media ,. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. Wi-Fi extenders. Thanks in advance. Cannot speak to anyone direct or even on chat so thought I’d give the community a go. I don't understand how to order a Wi-Fi pod. Hi @xanabutt . - 5391224. Hi @Tweeder786 . Add a Comment. I couldn't see any way to order my 1st wifi pod online so I had to phone CS and attempt to navigate the phone options to get through to the right person who could help me with this order. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @VAF . WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. There are so many things that can influence a WiFi connection some of which include but are not limited to, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. High up (8ft) not any. Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod. . While connect to WiFi, Tap I’m ready. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home. Help with Volt. Further exclusions & legal stuff apply. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Forum; Apps. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. Our new WiFi Max service allows you to have up to 3 pods. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. Virgin Media WiFi pods are designed for easy plug-and-play setup with the Intelligent WiFi Plus app. Subscribe to this message's RSS feed. Start the Scan (do this in every room) Scan complete. They are free on Volt, 1GB or Oomph bundles. Virgin Phone Switchover. . Once this has been done, additional Pods can be ordered via the. Can anyone advise please? We’ve ran several scans using the app of our home. I know there are other posts about this on here but I'm not finding the links that some of them refer to so I'm not sure if things have changed. . Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. Hi , Thank you for your post and welcome back to our community forums. if I use the mobile connect scan option it says my wifi is just great, despite Speedtest showing download speed of 8 and upload of 11 in the room in question when it’s over 3. • Scan complete, Tap continue. Virgin Mobile. Apologies for the delay in responding. In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. If you have no luck with the app you can call 0800 064 3850 to order. I have a volte account and It is saying to click to order the pods on the app but then I am taken to a page asking me to chat with somebody to upgrade. . Please remain in contact there and we will do our best to help. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. Scan complete, Tap continue. Scan complete, Tap continue. I recently switched to Virgin Media broadband and had a Hub 5 installed, but am now experiencing limited WiFi coverage. Hello all, I've run a WiFi scan and have a result of Poor at 5mps in my home office. Only a button that says "Learn about Wifi pods", which goes to the "Activate Wifi Max" page. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. If not. 3 months, 5 failed installations, wrong bundle, still no WIFI - losing my mind! in QuickStart, set up and connections 7 hours ago; Connection to Oculus 2 in Networking. The mesh wifi pods now come with a speed guarantee . You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book. Wifi pod issues in Networking and WiFi yesterday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods in Speed Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi FridayWe recently had our Hub 5 installed by Virgin. However, the connect app directs me to the website, the website doesn't have an order link. Scan complete, Tap continue. While connect to WiFi, Tap I’m ready. QuickStart, set up and connections. Sorry to hear of the lack of Wi-Fi pods being delivered to you. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. The app should detect low signal and allow you to order them straight from there. Scan complete, Tap continue. Either wait here for a mod to reply which could take a while or call VM. Account - Mobile. Options. Regards, Steven_L. The pods can only be sent out one at a. Just so you know pods are only free if you're on the top internet package or have a volt package (O2 and virgin package) else you have to pay for the pods. Hi @lojelo5 - thank you for getting back to us. Just buy a Wireless Repeater ! - 5403097. Sorry to hear you're having issues with the WiFi signal and the Connect App. However, I don't have any options for ordering a Pod through the app. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. Plus, No way to access to customer support thru phone, or live chat. Security matters. If you which to go through the diagnostic process for this, I will send you a private me. Reply. It seems the only way forward is to create this post. 😊. i need to order a pod. Connect App highlighted intermittent connection and slow speeds and suggested a wifi pod. Certainly a pod can help with this. I have arranged for your 2nd pod to be delivered and you can track this online. The best way to get a pod order is download the Virgin Connect app, from here do a scan. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. I have spent weeks now, on the vm connect app, customer service phone calls and live chat to no avail. I am so sorry to hear you're experiencing some issues and complications with your Wi-Fi Pod and are considering returning it. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @Zahra_m27 . Is this correct, if so is there anybody that can help. WiFi Pod ordering shambles. Scan your home using the Virgin Media Connect app and, if it finds signal blackspots, you can order an Intelligent WiFi Pod by calling 0800 064 3850. Best Add a Comment AndChiron • 4 days ago Use the VM connect app or give customer services a call. Thanks for confirming your details via private message @k850ilw. No setup fee. . The official route is to use the Connect app to scan your Property and order an initial Pod. See the following page for details, including how to order online via My Virgin Media or through the Connect app. . My. Virgin Media Community. I presume I'm on WiFi max because my package is the 1gig volt. · Wait 2 mintues for Scan. Start the Scan (do this in every room) Scan complete. Tap Start the scan. Hi . Hi @Pinkle89 thanks for getting back to us. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. And that’s not all – if you’re a. I would like to help you with this. Thanks newapollo. Stay safe online. TiVo. See the following page for details, including how to order online via My Virgin Media or through the Connect app. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Take a screen shot of the results. Security matters. And when I do get it to work there is no option available to order pods so I assume a 'poor' signal is not good enough to be called a blackspot. Options. Browse Virgin Media Virgin Media Community. Thanks for your suggestion. Ashleigh_C. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. . ) he went through and ordered the pod for me, so hopefully will come through and be free. a month ago. My WiFi does not reach the back end of my home. Tap Add a room, Tap the room you're in. Networking and WiFi. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. The WiFi signal needs boosting upstairs. I tried using the connect app but it is just about fast enough when connected so it won't let me order one. Hi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. I loose WiFi connection completely from half way down my hallway and need the signal to. I upgraded to the Gig1 service and was told I could order up to 3 wifi pods. Switched On. Speed. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Eventually got through to a lady in India who was very pleasant to speak to, but clearly non-technical and had trouble thinking outside. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. I'm going round in circles trying to get a pod online or within the My Connect app. SpeedQuickStart, set up and connections. • Tap Add a room, Tap the room you're in. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. 👋🏼 I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. . Networking and WiFi. Stream from Virgin Media. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Please look out for the private message and we can get. Hi Im struggling to get these Wifi pods ordered, keep getting sent to different websites and then get to a deadend! can someone please help - 5174755. Stream from Virgin Media. After it has done this, it suggests that you 'rescan' the room. QuickStart, set up and connections. . 0 Kudos. 😞 I will assist you on this and send a private message. I will be able to assist you on this and get a pod sent out. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. Our new WiFi Max service allows you to have up to 3 pods. They are free on Volt, 1GB or Oomph bundles. The pods can only be sent out one at a time too. (Spoiler: there is no modem mode currently on the 5x), Thanks for your response here and welcome back. The pods will work together with the Virgin Media Hub to create a WiFi bubble that covers your entire home, eliminating black spots in the process. TV. Phone. Tap Add a room, Tap the room you're in. About our help and support page. Hello, I wonder if someone can help me to order my first WiFi pod please. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. Signal does not reach my bedroom. Our new WiFi Max service allows you to have up to 3 pods. Here you can change your network name (SSID) and password, choose which. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. You can order WiFi pods from the Virgin Media Connect app. Hi @Zahra_m27 . Thank you so much for your help! I've run the network diagnostics as per your instructions, and yes it shows the temperature of my Hub 3. Options. Tap Add a room, Tap the room you're in. Tap Add a room, Tap the room you're in. Cannot speak to anyone direct or even on chat so thought I’d give the community a go. Otherwise WiFi Max is an £8 Monthly addition to. It says as a volt customer I can have up to three. Once this has been done it will advise if a pod is needed and then will allow you to order. You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. I have merged them now. • Wait 2 mintues for Scan. When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. Switched On Families. WiFi Pods and Boosters. There's areas of my house that get no wifi signal. Wait 2 mintues for Scan. We apologise for any frustration this experience may have caused. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)I’ve not worked out a combination of phone number options that gets me through to tech support with a human at the other end. I note from other forum posts this is not an uncommon situati. Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). When I try to get a pod it seems like I an going to be charged even though I am an existing o2 customer who should be able to. Hi there @grops86, thanks for reaching out to us and a warm welcome to the Virgin Media forums. I've just been struggling to speak to a human and get it actually ordered! I am sorry about that 😥 That must be frustrating, but you've come to the right place to get some help! Speak to you soon!Re: WiFi Pods order. Verdict. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. i don't have time to sit on a call to customer service for an hour. QuickStart, set up and connections. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. They can also use your home’s electrical wiring to transmit the signal, like our Powerline. Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesn’t show me how to order Wi-Fi pods. While connect to WiFi, Tap I’m ready. Check out the do's and don'ts, in our Community FAQs. 😞 I will assist you on this and send a private message. I have spent weeks now, on the vm connect app, customer service phone calls and live chat to no avail. Networking and WiFi. Hi, I am a new customer. Tap Add a room, Tap the room you're in. Tried chat via connect app but says it's all busy and to try later. Download the Virgin Media Connect app now. - 5123613 - 12 Browse Virgin Media Virgin Media CommunityIf you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. . This promotion means you won’t pay the usual setup fee of £35. See the following page for details, including how to order online via My Virgin Media or through the Connect app. If you do find that you need additional pods for more signal, you can have up to 3 per account. Manage Your Account. Simply plug a booster in where the wireless signal is weak and it’ll take the wireless signal from the Hub, boost it, and retransmit the signal out to all your wireless devices,. While connect to WiFi, Tap I’m ready. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) When the scan is complete tap Optimise WiFi. I will be able to assist you on this and get the Wi-Fi pods sent out. However they can be chargeable depending what package you on. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. Sign in to My Virgin Media. You can only order one at a time a week apart. We really want this Virgin installation to work - 500mbps in the front room and 0mpbs in a bedroom is a little extreme! Thanks. The only problem is duri. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. I've just been struggling to speak to a human and get it actually ordered! I am sorry about that 😥 That must be frustrating, but you've come to the right place to get some help! Speak to you soon!Had Virgin installed yesterday and unfortunately the majority of the upstairs is getting a wi fi signal way below 20mbps. Our new WiFi Max service allows you to have up to 3 pods. • While connect to WiFi, Tap I’m ready. QuickStart, set up and connections. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App 😔 I'll certainly be happy to help arrange this first Pod for you. This will be. We can see you have managed to speak to the team since posting and the pod was discussed, we trust everything was covered during the call. Welcome to Virgin Media’s help and support page. While connect to WiFi, Tap I’m ready. Re: WiFi Pods order. Thanks - Steve Hi. I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. 👋🏼 I'm sorry to hear about the trouble you're having when trying to order out a Wi-Fi pod. My Virgin Media App. 3 weeks ago. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really. According to the blurb, if Virgin Media customers “can’t stream Netflix and YouTube content in glorious UHD or 4K in every room due to poor WiFi speeds below 20Mbps“, they’ll be offered up to 3 mesh WiFi pods (repeaters) to help improve their connectivity or, as above, you’ll get £100 credit back if the pods don’t help. Hmm. The pods are free on the Volt bundles, however you don't receive them automatically, they need to be ordered after running wifi tests which show your speed is less than 30Mbps. Please look out for the purple envelope in the top right of your screen. Tuning in. WiFi pods are free, if deemed necessary for Volt and Gig1 customers. 75 MB/s)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. To install a. If you need any further assistance once you receive these, please pop back here and we'll be happy to help you. Browse Virgin Media Virgin Media Community. 2 Engineers have suggested Virgin Media Pods to extend the signal and were told to do room scans using the Virgin Media. I'm so sorry to hear you're having a bit of trouble with Wi-Fi speeds and ordering a Wi-Fi Pod, but I'm not entirely sure what you mean when you say you're trying to activate Wi-Fi Max. Options on 15-10-2021 15:06 Pods are free to customers on 1GB or Ultimate Oomph packages - is that you? If so you have tio call in to order the first one. No setup fee. · Then Start the scan again. If you have no luck with the app you can call 0800 064 3850 to order. I know I have. Clicking on Chat to us now does nothing. Forum Team. I don't work for Virgin Media. I would advise that we don't have the ability to order multiple pods for a customer and can only be issued one at a time - this is simply to avoid customers claiming Wi-Fi pods that may in fact not be needed. Smart Wi-Fi Pod Support. Networking and. Networking and WiFi. Virgin Media; My Virgin Media; Shop; Help;. I have a few spots in my house where I get no WiFi reception, even though the connect app tells me I get 10mbps! I have a 1gig fibre package which includes WiFi pods, but I have no clue how to order them. It is not coming up on the virgin connect site. Check your broadband service. Then Start the scan again. It's up to three in total depending upon coverage. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. · Then Start the scan again. Hi. Stream from Virgin Media. Then Start the scan again. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. However, when I downloaded and used Chrome on my iPad, I found the icon and used it to have a message conversation with “Andi BOT” about ordering a WiFi Pod. Many thanksQuickStart, set up and connections.